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Design Thinking: User-Driven Legal Process Design Could Radically Change Delivery of Services

11.9.16
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Legal affairs journalist Susan Kostal recently spoke with DWT's Chief Innovation Partner, Jay Hull, about design thinking as a tool to improve client service. Highlighting its ability to "open pathways to better solutions," Hull discussed how DWT De Novo has been able to leverage it as a framework to create new models for handling legal work. Read the full article here.

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