"Do or do not, there is no try: Setting expectations between vendors and clients," The Dotted Line, Season 1, Episode 15

Welcome to The Dotted Line, Davis Wright Tremaine's podcast about contract drafting. Kraig Marini Baker and Wendy Kearns discuss Service Level Agreements (SLA) and Support and Maintenance agreements that vendors use to describe the quality of work and performance levels they are expected to provide.

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